Cancellation and Refund Policy

1. Scope

This policy applies to the Weekly and Yearly subscriptions sold on geospys.com. Purchases of the Lifetime package made between 25 September 2026 and 30 September 2026 remain subject to the terms in force when they were made. Purchases made through the App Store are subject to Apple’s own refund procedure and are requested through Apple, not through us.

Trade name

Meriç Değirmencioğlu

Status

Sole proprietor (natural person, registered for tax)

Brand

GeoSpy AI

Website

geospys.com

Tax office

Akhisar Vergi Dairesi

Tax identification number

2731091902

Registered address

Hacı İshak Mahallesi, 150. Sokak No: 52 Daire: 8, Akhisar / Manisa

Telephone

0541 945 92 87

Email

meric1357@icloud.com

Payments and refunds

meric1357@icloud.com

Data protection requests

meric1357@icloud.com

Contractual notices

meric1357@icloud.com

2. Right of withdrawal and its exception

This service is performed instantaneously in the electronic environment, so there is no fourteen-day right of withdrawal, for the first period or for any renewal. Cancelling, described in section 3, and the refunds described in section 4 are separate and are not affected.

Under Article 15/1-(ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in contracts for services performed instantaneously in the electronic environment. The subscription is put on your account the moment the bank approves the first payment, and each renewed period is open to you from the moment it begins, which is precisely that situation.

Under Article 15/1-(h), the same applies to services whose performance begins with the consumer’s consent before the withdrawal period expires. That consent, together with your acknowledgement that you therefore have no right of withdrawal, is given by accepting the Distance Sales Agreement and completing the order at the payment step.

If a payment has been collected but the subscription has not in fact been put on your account, the service has not been performed and the exception does not apply. In that case write to meric1357@icloud.com; the amount collected is refunded in full.

The 7-day refund of a payment after which the service has not been used (section 4) is the Seller’s own refund rule; it is not a right of withdrawal and does not change what is said above.

3. Cancelling a subscription

A subscription renews automatically until you cancel it: Garanti BBVA charges the same card the same amount every 7 days for Weekly and every 12 months for Yearly, counted from the day of the first payment, for at most 520 or 10 payments respectively.

You can cancel at any time, without giving a reason and without paying any fee, in either of two ways:

• On the page geospys.com/abonelik, signed in with the Google account the subscription belongs to.
• By writing to meric1357@icloud.com, preferably from the email address registered to the account.

Cancellation takes effect immediately for future renewals: no further payment is taken. Access continues until the end of the period already paid for and then ends. The cancellation is confirmed to you by email.

Cancelling is not the same as withdrawing: it stops the renewals, but it does not by itself refund the period already paid for. A payment is refunded only under the conditions in section 4.

If the bank cannot take a renewal payment — for example because the card has expired, the funds or the limit are insufficient, or the payment is declined — access continues for three days after the end of the paid period; if no payment has been taken by then, the subscription ends, access closes and you are told by email.

4. Refunds

A payment — the first payment or a renewal — is refunded only if the refund is requested within 7 days of that payment and the service has not been used at all since that payment (no photo analysis has been run and no Street View game has been played). If the service has been used even once after the payment — even a few minutes after paying — or if 7 days have passed, no refund is made; nor is any partial (pro rata) refund made.

Whether the service has been used is decided from the usage records the site keeps — the date, time and IP address of each photo analysis and each Street View game session. A refund is requested by writing to meric1357@icloud.com. When a payment is refunded under this rule, the subscription and its access end at once, and no further renewal is taken. This is the Seller’s own refund rule; it is separate from the right of withdrawal described in section 2 and does not create one.

Apart from this, a refund is made only in the following cases:

• A renewal payment was taken after you had cancelled the subscription: it is refunded in full.
• The same payment was charged to your card more than once: every charge beyond the first is refunded.
• A payment was collected but the subscription could not be put on your account, so the service was never provided, and this is not put right: the amount collected is refunded in full.
• Your rights in respect of defective performance under Articles 11 to 15 of Law No. 6502, which cannot be excluded by contract, are reserved; if you exercise one of them that leads to a refund — withdrawal from the contract or a reduction in the price — the amount due is refunded.

Refunds are made to the same card, in the currency of the payment (Turkish lira or US dollars), through the bank, and are sent to the bank within fourteen days of the decision to refund. If your card is in another currency, your bank converts the refunded amount at its own rate.

How long the refund then takes to appear on your statement depends on your bank and is outside our control.

Use of a subscription is recorded — the date, time and IP address of each photo analysis and each Street View game session — and if you request a refund or dispute a payment with your bank, these records and the evidence of the order may be sent to Garanti BBVA to show that the service was provided; the Privacy Policy explains how.

5. Contact

For cancellations, refund requests and questions about a payment, write to meric1357@icloud.com from the email address registered to the account, quoting the order number if you have it. You will receive an answer within twenty working days at the latest.